The products sold by BV Pro Shop srl are covered by a guarantee pursuant to Legislative Decree 206/05. In the event of a purchase made by a person who can be defined as a "final consumer" (private person), the guarantee is valid for 24 months while in all other cases the conventional guarantee is 12 months.
The warranty covers conformity defects of the product. The warranty does NOT include: repairs carried out by unauthorized personnel, incorrect electrical connections, tampering, modifications, improper use, use of improper accessories, use of non-original spare parts, lack of and / or incorrect ordinary maintenance, electrical parts, consumables, glasses and parts subject to wear.
Always accept the goods specifying the "SPECIFIC RESERVE" on the document or on the handheld device, therefore, if damaged, indicate "with specific reserve for damaged package / packaging", while in the case of one or more missing packages, specify "with specific reserve for missing package" , keeping a copy of the signed document or taking the photo on the handheld where your reserve is evident. Then immediately communicate everything to us. Acceptance with reserve allows us to make a complaint to the courier, at no cost to you, to provide you with a quick solution to the problem. If the packaging has even slight anomalies and you are in doubt about the integrity of the goods at the time of delivery, always sign with reserve. If you do not sign with reservation, it will not be possible to activate the transport insurance.
Contact us now! A consultant will propose the quickest and easiest way to solve the problem.
Insert the product in the cart, log in, fill in your personal data and based on the destination, the system will automatically calculate the cost of shipments.
Of course, immediately send an email with your cancellation request.
Our sales office is available from 8:30 to 12:00 am and from 2:00 to 5:00.pm.
By providing details on the article in question, it is possible to request a quote even if the product is not present on our site. Make the request by email: firstname.lastname@example.org.
Yes, by providing details on the article in question, it is possible to request a quote even if the product is not present on our site. If necessary, the company will send an exploded view by e-mail so as to be able to identify the exact piece to order. Make the request by email: email@example.com.